Responsible Gaming

Responsible gaming means approaching online gambling as a form of entertainment, not a way to make money or solve financial problems. At Razed Casino, operated via razedbet-au.com, we encourage all players to make informed, conscious decisions, to play within affordable limits, and to stop when gambling is no longer enjoyable.

This page explains the tools and support options available to help you stay in control, the signs that gambling may be becoming harmful, and where to seek confidential professional help in Australia and internationally. Razed Casino is operated by Pretense B.V. under a Curaçao licence (OGL/2024/1670/0964) and does not hold an Australian licence; nothing on this page changes your obligation to comply with Australian laws.

If you are worried about your gambling or that of someone close to you, our support team and independent specialist organisations can assist you with information, practical steps, and referrals to professional services.

Risk Awareness

Gambling carries financial and emotional risks. Understanding these risks and recognising early warning signs is essential to maintaining control.

Common warning signs of gambling harm

• Increasing time and money spent: You gamble more frequently, play for longer than planned, or increase stakes to chase excitement or losses.
• Preoccupation with gambling: You often think about Razed Casino or other gambling activities when you should be focusing on work, study, or family.
• Chasing losses: You feel compelled to continue betting to recover money you have lost.
• Spending beyond your means: You borrow money, use funds needed for rent, bills, or essentials, or use credit to gamble.
• Hiding behaviour: You lie about how much time or money you spend on razedbet-au.com or hide bank statements and transaction histories.
• Emotional impact: You feel guilt, anxiety, irritability, or depression related to gambling, especially when trying to cut down or stop.
• Relationship and work problems: Conflicts with family or friends, reduced performance at work or study, or missing important commitments due to gambling.

Self-assessment: quick personal checklist

Consider the following statements and answer "Yes" or "No" to each:

• I spend more time or money gambling than I intend to.
• Other people have expressed concern about my gambling.
• I have tried to cut back or stop gambling but find it difficult.
• I gamble to escape worries, stress, or unpleasant feelings.
• I have chased losses by continuing to play to win back money.
• I have used money meant for bills, rent, or food to gamble.
• I feel restless, irritable, or upset when I cannot gamble.
• I have hidden or lied about my gambling activities or spending.

If you answer "Yes" to several of these statements, your gambling may be putting you at risk of harm. We strongly encourage you to consider setting stricter limits, using self-exclusion tools, and contacting the support services listed below, including Gambling Help Online in Australia.

Limits & Tools

Razed Casino provides a range of tools via razedbet-au.com to help you control your play. These tools are designed to support healthy gambling habits. You can adjust them at any time, but increases may be subject to cooling-off periods for your protection.

Deposit limits (daily, weekly, monthly)

You can limit how much real money you deposit into your Razed Casino account over specific timeframes.

1. Log in: Sign in to your account at https://razedbet-au.com.
2. Open account settings: Navigate to "My Account" > "Responsible Gaming" or "Limits".
3. Select "Deposit Limits": Choose the limit type:
   • Daily limit: Maximum you can deposit in a 24-hour period (e.g. AUD 50).
   • Weekly limit: Maximum you can deposit from Monday - Sunday (e.g. AUD 150).
   • Monthly limit: Maximum you can deposit in a calendar month (e.g. AUD 400).
4. Enter your amount: Type the maximum amount (in AUD or your account currency) that you can comfortably afford, based only on disposable income.
5. Confirm your limit: Review your selection and press "Save" or "Confirm".

• Decreasing a limit: Takes effect immediately or as soon as technically possible.
• Increasing or removing a limit: Subject to a cooling-off period (typically at least 24 hours). You will need to reconfirm after this period; until then, your existing lower limit remains in place.

Time spent limits and session reminders

To avoid excessively long gambling sessions, you can set time-based controls:

1. Access time controls: Go to "My Account" > "Responsible Gaming" > "Time Limits" or "Session Control".
2. Set a session limit: Choose the maximum duration of each continuous session (for example, 30, 60, or 120 minutes).
3. Enable reminders: Activate pop-up reminders that appear after a chosen period (e.g. every 30 minutes) showing how long you have been playing and your net result.
4. Confirm settings: Save your preferences. When a limit is reached, you will be logged out or required to take a break before continuing.

Short breaks ("Time-Out")

If you feel that you need a brief pause but are not ready for longer self-exclusion, you can activate a short "Time-Out" period.

1. Go to Time-Out: In "My Account" > "Responsible Gaming", select "Time-Out" or "Short Break".
2. Select duration: Choose a break period such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the summary of what Time-Out means (no deposits or play allowed during the break) and click "Confirm Time-Out".

During a Time-Out, you will not be able to deposit or wager. Depending on the configuration, you may still be able to log in to withdraw an existing balance. Time-Out settings cannot be cancelled or shortened once activated but will expire automatically at the end of the chosen period.

Self-Exclusion

Self-exclusion is a stronger measure designed for situations where you feel unable to control your gambling. It allows you to block access to your Razed Casino account via razedbet-au.com for an extended period or permanently.

How to request self-exclusion

1. Log in (if possible): Sign in to your account at razedbet-au.com. If you cannot log in, contact support using the details below.
2. Open the Self-Exclusion page: Navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion".
3. Choose exclusion period: Select the duration that best reflects your situation, for example:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent closure)
4. Read the consequences: Carefully review the information summarising that you will not be able to gamble, deposit, or receive marketing communications during the exclusion.
5. Confirm your decision: Tick the acknowledgement box and press "Confirm Self-Exclusion". We may ask you to re-enter your password for security.

Requesting self-exclusion via support

If you are unable to access your account, you may request self-exclusion by contacting our support team using the email or phone number listed in the "Contact & Feedback" section. For your protection, we may ask for identifying information (such as your full name, date of birth, and registered email address) to ensure that we exclude the correct account.

Consequences of self-exclusion

• Account access: You will not be permitted to log in to your Razed Casino account for the duration of the self-exclusion. Attempting to circumvent this by opening new accounts is a breach of our Terms of Service.
• Deposits and play: No new deposits or bets will be accepted on the excluded account while the exclusion is active.
• Marketing communications: We will take reasonable steps to stop sending you marketing emails, SMS, and push notifications related to gambling.
• Existing balance and withdrawals: We will handle any remaining real-money balance in accordance with our Terms of Service and applicable law. Where permitted, you may request withdrawal of eligible funds, subject to identity and security checks. Bonus funds and unused free spins may be forfeited.
• Irreversibility: Self-exclusion cannot be revoked or shortened before the end of the selected period. For lifetime self-exclusion, reopening is generally not permitted.

Self-exclusion on razedbet-au.com applies only to this site and does not automatically cover other gambling websites or land-based venues. For broader protection, we strongly recommend combining self-exclusion with blocking software and national or regional schemes where available (see "Support Resources" below).

Support Resources

Specialist support services can offer confidential advice, counselling, and practical assistance. Razed Casino is committed to signposting independent organisations and tools, particularly for players located in Australia. These services are independent of Razed Casino and are not operated by Pretense B.V.

Local support for Australia

• Gambling Help Online (Australia-wide)
  Phone: 1800 858 858 (free, 24/7, nationwide)
  Website: https://gamblinghelponline.org.au
  Services: Confidential telephone and online counselling, live chat, email support, self-help tools, and forums for people affected by gambling.
  Languages: English; other languages available via the Translating and Interpreting Service (TIS National) on request.
  Note: This is an independent service and is not operated by Razed Casino or Pretense B.V.
• National Debt Helpline (AU)
  Phone: 1800 007 007
  Hours: Generally Monday - Friday business hours (check website for current details).
  Website: https://ndh.org.au
  Services: Free financial counselling to help manage debts that may be related to gambling.
• Lifeline (crisis support, AU)
  Phone: 13 11 14 (24/7)
  Website: https://www.lifeline.org.au
  Services: Immediate crisis support and suicide prevention. Contact Lifeline or emergency services (000) if you or someone else is at immediate risk.

These Australian services operate independently from razedbet-au.com and are recommended as primary contacts if gambling is causing distress or financial harm.

International support organisations

National self-exclusion schemes (selected examples)

• United Kingdom - GamStop (gamstop.co.uk): Free service allowing residents of Great Britain and Northern Ireland to self-exclude from all licensed UK online gambling operators for periods of 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National register managed by the Spanish regulator that restricts access to licensed online and land-based gambling venues in Spain.
• Other EU countries: Many EU jurisdictions provide their own exclusion registers or venue-based bans. Check the website of your national gambling regulator for details.

Note: As Pretense B.V. (Razed Casino) is licensed in Curaçao and does not hold an Australian licence, national self-exclusion schemes in other countries may not automatically apply to razedbet-au.com. They can, however, provide additional protection if you also gamble elsewhere.

Blocking and filtering tools

Blocking software can help restrict access to gambling websites and apps on your devices. The following tools are widely used and operate independently from Razed Casino:

• Gamban - gamban.com
  Paid software that blocks access to a wide range of gambling websites and apps across devices.
• BetBlocker - betblocker.org
  Free tool that allows you to block access to gambling sites and set restriction periods.

These apps are controlled by third parties. Razed Casino does not manage their services and is not responsible for their availability or effectiveness.

Family and friends support resources

• Gambling Help Online (Family & Friends) - Resources and forums dedicated to people affected by someone else's gambling: gamblinghelponline.org.au.
• Gam-Anon - Support groups for families and friends of problem gamblers: gamanon.org.
• Gambling Therapy - Family & Friends - Online groups, forums, and advice for those close to someone with a gambling problem: see gamblingtherapy.org.

All of these services emphasise confidentiality and are staffed or moderated by trained personnel or peers with lived experience. They can be used alongside, not instead of, professional medical or psychological support.

Help for Family

Gambling problems can have a significant impact on family members, partners, and friends. If you are concerned about someone who uses razedbet-au.com or gambles elsewhere, you are not alone and support is available for you as well.

Approaching a conversation about gambling

• Choose the right time and place: Aim for a calm, private setting without alcohol or distractions. Avoid raising the topic during an argument or when the person is visibly stressed or intoxicated.
• Use non-judgmental language: Focus on behaviours and impacts, not on labels or blame. For example: "I'm worried because I've noticed you seem stressed about money and I've seen gambling transactions," rather than "You're a problem gambler."
• Listen actively: Allow them to speak without interruption. Acknowledge their feelings and avoid ultimatums, unless safety or essential finances are at risk.
• Encourage, don't control: Suggest practical steps such as setting limits, using self-exclusion on razedbet-au.com, or contacting Gambling Help Online, but recognise that change is more effective when the person is willing.

Getting them engaged in support

• Offer to sit with them while they complete an online self-assessment or contact a helpline.
• Suggest they speak with a GP, psychologist, or counsellor who understands addiction and impulse-control issues.
• Propose starting with a small step, such as setting deposit limits or a short Time-Out, and then reassessing together.

Support for yourself

• Reach out to specialist services: Use the family-focused sections of Gambling Help Online, Gam-Anon, and Gambling Therapy for peer support, practical advice, and emotional backing.
• Take care of your wellbeing: Maintain your own social connections, work, study, and hobbies. Consider personal counselling to manage stress, anxiety, or relationship strain.
• Protect essential finances: Where appropriate, seek independent financial advice to protect joint assets and ensure that money for rent, food, and bills is safeguarded.

If you believe there is an immediate risk of harm to any person, contact emergency services (000 in Australia) or Lifeline on 13 11 14.

Operator's Commitment

Razed Casino, operated via razedbet-au.com by Pretense B.V. under Curaçao licence OGL/2024/1670/0964, is committed to promoting safer gambling practices even though it is not licensed in Australia. We apply internal controls and monitoring processes to identify and mitigate potential gambling-related harm.

Internal risk-check procedures

Subject to applicable data protection and privacy laws, we may perform the following types of checks:

• Behavioural monitoring: Analysis of betting patterns, including frequency of deposits, session length, stake size, and evidence of chasing losses.
• Affordability and risk indicators: Identification of rapid increases in spending, repeated failed deposits, or patterns inconsistent with typical recreational play.
• Automated alerts and messaging: Display of on-site notifications or emails reminding players of available limits, self-exclusion, and external support when risk indicators are detected.
• Account interventions: In some circumstances, temporary restrictions on deposits, wagering, or bonuses, pending review.

When we may contact you proactively

Our responsible gaming team may, at its discretion and subject to legal and technical limitations, contact you using your registered email address or in-account messaging if:

• We detect significant changes in your gambling behaviour, such as a sharp increase in the amount or frequency of deposits or stakes.
• You request multiple reactivations of limits or self-exclusion within a short period.
• There are signs of persistent chasing of losses or prolonged sessions without breaks.
• We receive credible information that you may be experiencing gambling-related harm.

Any contact of this nature is intended solely to provide information about safer gambling tools, encourage self-assessment, and, where appropriate, recommend independent support services. Our staff are trained to handle these interactions sensitively but do not provide medical, psychological, or financial advice. You remain responsible for your gambling decisions, and you should seek professional advice where required.

Our use of your personal data for responsible gambling purposes is governed by our Privacy Policy. We may share limited information with regulators or other authorities where required by law or our Curaçao licence conditions. For information about Australian regulatory measures, you can refer to the Australian Communications and Media Authority (ACMA) at acma.gov.au.

Updates

This responsible gaming page may be updated to reflect changes in our tools, legal or regulatory requirements, or best-practice standards in safer gambling.

How we notify you of changes

• On-site notices: We may display banners or notifications on razedbet-au.com drawing attention to important updates.
• Account messages: Significant changes may be communicated through in-account messaging or pop-ups when you log in.
• E-mail communications: Where appropriate, we may send emails to your registered address outlining material changes, particularly those affecting your rights or the availability of responsible gaming tools.

We encourage you to review this page regularly. If any inconsistency arises between this page and our Terms of Service, the Terms of Service available at https://razed.com/terms-of-service will prevail, to the extent permitted by applicable law.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming on razedbet-au.com, need assistance setting limits or self-exclusion, or wish to raise concerns about your own gambling behaviour, you can contact our dedicated team.

Responsible gaming department contact

• E-mail: [email protected]
• Phone: +61 2 8015 0000 (standard call charges may apply; this is a Razed Casino support line, not a counselling or emergency service)
• Operating hours: 24/7 for email; phone support availability may vary and will be indicated on the website.

Please note that our responsible gaming team can help you understand and apply account-based tools (limits, Time-Out, self-exclusion) and can signpost you to independent professional services. They do not provide therapeutic counselling. In emergencies, you should contact emergency services or a crisis helpline such as Lifeline (13 11 14 in Australia).

Feedback and self-control request form

You can also submit a request or provide feedback via the following form:

Full name

E-mail address (registered on razedbet-au.com)

Subject
Please select Set or change deposit/time limits Request Time-Out Request self-exclusion Concern about my gambling Concern about someone else General feedback on responsible gaming

Message / details of your request

Submit request

By submitting this form, you authorise Razed Casino (Pretense B.V.) to review your account activity, where relevant, for responsible gaming purposes and to contact you using the details you provide. Your information will be handled in line with our Privacy Policy and applicable data protection laws.

Important disclaimer: This page is provided for information only and does not constitute legal, financial, or medical advice. Razed Casino does not hold an Australian gambling licence. If you are located in Australia, you are responsible for ensuring that your use of razedbet-au.com complies with Australian law and any applicable local restrictions.